Genrea.ai
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AI Sales & Support Agent for ecommerce stores

Stop losing sales to unanswered questions.

Genrea learns your catalog and store policies, then answers sizing, shipping, and “Where’s my order?” questions 24/7. It recommends the right product while the shopper is still deciding, and setup takes about 10 minutes.

Start free trialSee how it works

Free plan, no credit card. Answers only from your store’s own pages and files.

Sales Agent

Hi, I can help you find the right product.
Do the Trailrunner boots run small? I usually wear a 9.
They run about half a size small — most size-9 customers take the 9.5. Want me to check if it’s in stock?
Yes. And how long is shipping to Denver?
The 9.5 is in stock. Standard shipping to Denver is 3–5 business days, free on orders over $75. Ready to add it to your cart?
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How it works

From your store’s pages to a working agent in four steps.

It runs on the catalog, policies, and FAQs you already have. No scripts to write, no month of training conversations.

  1. Scan your store

    Point Genrea at your store. It reads product pages, collections, shipping and returns policies, and your FAQ — the same pages shoppers already read.

  2. Add what isn’t on the site

    Upload size charts, shipping rate tables, return policies, and product specs as PDF, DOCX, Markdown, or plain text. The agent answers only from what you give it.

  3. Put it on your store

    Paste one script tag into your theme. The widget answers on every page, in your brand color, from day one. No training period.

    <script src="genrea.ai/widget.js"
  data-agent-id="ag_8f3a"
  data-api-base-url="https://api.genrea.ai"
  data-accent-color="#10B981"
  data-position="bottom-right"
  data-greeting="Hi! Ask me about sizing, shipping, or your order."></script>

  4. See who asked, and what almost stopped them

    Every conversation lands in an inbox with the shopper’s details and the question that held up the sale: sizing doubts, shipping costs, restock requests.

Outcomes

Fewer tickets. More checkouts.

The repetitive questions get answered for you. The conversations that need you reach you with context.

01

Answer “Where’s my order?” without touching it

ORDER LOOKUP · LIVE STATUS · SELF-SERVE TRACKING

Shoppers ask, the agent verifies the order and answers with live status. The most repetitive ticket in your inbox stops reaching your inbox.

Integrations

Plugs into the stack you already run.

Shopify or WooCommerce for the catalog and orders, your helpdesk and messaging tools for handoffs.

AI Sales & Support Agent

Routes to 8 tools

E-commerce

Catalog & orders

  • Shopify
  • WooCommerce

Support

Ticket handoff

  • Intercom
  • Zendesk

Messaging

Team alerts

  • Slack
  • WhatsApp
  • Telegram

Automation

Everything else

  • Zapier

Pricing

Start free. Upgrade when it earns its keep.

No per-ticket fees and no surprise overages: if you hit a plan limit, you’re asked to upgrade, never billed extra.

Free

For trying out an agent on your own site.

$0/mo

  • 100 message credits / month
  • 1 AI agent (never auto-deleted)
  • 1 MB per agent
  • 1 member
  • MiniMax M2 model
  • Lead capture + basic analytics
Get started

Starter

For small teams launching their first production agent.

$29/mo

  • 2,000 message credits / month
  • 2 AI agents
  • 25 MB per agent
  • 3 members
  • Knowledge-gap detection
  • Slack, Discord, WhatsApp
Start with Starter
Most popular

Team

For SMBs running an agent in production with a real team.

$89/mo

  • 5,000 message credits / month
  • 5 AI agents
  • 50 MB per agent
  • 8 members
  • Action runs + advanced analytics
  • Custom domain + remove branding
Start with Team

Business

For mid-market teams on premium models and higher volume.

$299/mo

  • 15,000 message credits / month
  • 15 AI agents
  • 100 MB per agent
  • 20 members
  • Premium models by default
  • Source suggestions + auto-retrain
Start with Business

Enterprise

For white-labeling, REST API access, SLAs, and a CSM.

Custom

  • Custom limits on everything
  • White-labeling
  • REST API access
  • Audit log export
  • SLAs + dedicated success manager
Talk to sales

Or start with the Free plan — 100 message credits / month, 1 member, no credit card.

What's a message credit?
1 credit = 1 chat turn on a cheap model. Premium models (e.g., GPT-4o, Claude Sonnet/Opus) cost 3 credits per turn. The Free plan is restricted to MiniMax M2 only.
What happens if I hit a plan limit?
The action is refused with a clear upgrade prompt — no surprise overage charges. Upgrade and continue immediately. Existing data (members, agents, documents) is never deleted by a downgrade; you just can't add more until you're back within plan.

Start free

The next shopper with a question is already on your store.

Set up your AI Sales & Support Agent in about 10 minutes, watch it answer real shoppers, and upgrade only if it earns it.

Start free trialView pricing

No credit card. 100 free message credits a month — enough to see it answer real shoppers.